Support
Effective Date: 4 February 2026
1. Overview
This page outlines how to contact Kynetically™ (“we”, “our”, “us”) for assistance related to billing, subscriptions, data, or technical matters.
2. Billing & Subscriptions
All subscription payments are processed securely through Apple’s App Store. Subscription management, including cancellation and renewal settings, must be handled directly through your Apple ID settings.
If you experience billing discrepancies or restore issues, please contact us with relevant details so we may review the matter.
3. Account & Data
Session data and journal entries are stored locally on your device unless otherwise stated. If you require clarification regarding data handling, permissions, or deletion pathways, please describe your request clearly.
4. Technical Issues
If you encounter unexpected behavior, crashes, or performance issues, please include:
- Your device model
- iOS version
- App version
- A short description of the issue
5. Response Policy
We aim to review all submissions carefully. However, due to volume and operational constraints, we may not respond individually to every message.